Legal notice

LEGAL NOTICE

You are currently connected to the booking website of EUROPE AUTOCAR SAS (simplified joint-stock company).
In compliance with the law, please take time to read the General Conditions of Sale and Use displayed on the webpages of the Site. These General Conditions govern the use of the website www.you-moov.com and your relations with EUROPE AUTOCAR SAS. These Conditions relate to your rights and legal responsibilities which are applicable when you visit this site.
You-moov.com belongs to the company EUROPE AUTOCAR SAS, which registered office is at 1, rue St Jacques 77700 BAILLY ROMAINVILLIERS. Its registration number under the Trade and Companies Registry of the city of Meaux is n°745 550 913.
• Travel agent registration n°IM077170006
• Financial guarantee provided by GROUPAMA ASSURANCE-CREDIT & CAUTION, 8-10 rue d’Arstog, 75008 Paris.
• Professional liability insurance of travel agencies (Article 6 of decree n° 94490 of 15 June 1994) provided by: HDI GLOBAL SE
You-moov.com offers tours, trips and visits directly or through its affiliated sites.
Any booking made through this site or one of its affiliated sites implies full acceptance of the General Conditions of Sale and the payment of the amounts due in relation to the bookings made.
The General Conditions can be amended and updated at any time without prior notice. Users are therefore advised to consult the General Conditions regularly. Updates of the General Conditions are applicable as soon as they are posted on the site.
Make a booking on the site www.you-moov.com

USE OF THE SITE

Access to the site is free (excluding connexion fees to the site) for your personal use, subject to the Conditions set below.
The use of this site implies the full acceptance of all its Conditions of Use.

The use of the site you-moo §v.com or any affiliated sites is intended for personal, non-commercial use and/or for legitimate queries regarding the booking of the proposed products or services. You agree not to use the site for speculative, false or fraudulent claims. You agree not to use robots or other automated means to access this site, unless specifically authorized by you-moov.com.
The purpose of the Site is to assist the User in the search of Services relating to travel and tourism and to make related bookings. The User must be 18 years or older and have the legal capacity to enter into a contract and use this Site in compliance with its General Conditions.
You can only use the Site with the purpose of making bookings or purchases for a legitimate purpose. Use or misappropriation of purpose, which would be contrary to Public Order and Morality, is not authorised.
If you fail to comply with the above Conditions, we reserve the right at any moment and without prior notice to prohibit or restrict your access of all or parts of the Site, without prejudice to any damages and interests claims.
Except in case of fraud, when you are responsible to show proof, you are financially liable for your actions on the Site, in particular the usage of your email address and password. You must ensure the information provided about you on the website is truthful and accurate.
Any copy, reproduction, republishing, downloading, internet posting, broadcasting, transmission, making available to the public or other uses of the content of you-moov.com (text, images, URL, pricing information, etc.) for purposes other than personal and non-commercial is strictly forbidden. Any other use of the content of you-moov.com is subject to written authorization of EUROPE AUTOCAR.
BOOKINGS
Some services marketed by you-moov.com and its affiliated sites are subject to availability. No compensation claim can be submitted if the selected service is not available. Any booking will be effective upon receipt of the e-ticket by the customer and not upon payment confirmation sent by you-moov.com or its affiliated sites.
Users can only make a booking once they have validated the General Conditions and the Partners Specific Conditions that may be applicable.
The booking confirmation, which summarises the booking’s main points such as the designation of the Service(s) ordered and the price, will be transmitted to the User via email shortly after the order date.

PRICE

Prices displayed on this site, except in the shopping basket, are in euros and per person. Unless otherwise specified, prices are inclusive of taxes.
Prices are subject to changes without prior notice and are only final upon receipt of the confirmation. The display of prices is not a guarantee in itself, as prices are provided for guidance only.
Prices include all services listed in the description of each tour, trip or activity.
Prices displayed on this website are only available for the bookings made online directly on the website.
Special offers detailed on the site are only available on the site. They cannot be claimed on another sales channel. They are subject to certain conditions, notably the dates that are indicated.
PAYMENT CONDITIONS
Payment must be made at the time of booking by credit or debit card through the secure payment system set up on the site.
Payment takes place at the time of booking, exclusively by card, through the secure payment system, at no extra cost.
To confirm a booking, payment must be made in full.
The price corresponding to the services booked is charged directly on your card. In case certain parts of the booking are not confirmed due to unavailability of the respective services, you will be refunded for the unavailable services within a maximum of 72 hours on your card.
You-moov.com accepts the following payment cards: MasterCard, Visa.
The payment will be displayed on the card statement under YOUMOOV.

E-TICKET

Final confirmation of the order will occur upon receipt of the e-ticket that will be sent to the customer to the email address provided by the customer.
The customer is required to check his/her email or the site, if it so permits, to access the e-ticket and is entirely responsible for the printing of the e-ticket.
The customer must print the e-ticket and present the original printout to the service provider so that the booking can be carried through.
To avoid any fraudulent use, an ID might be requested as well a signature on the e-ticket or the presentation of the card used to pay for the order.
A bank statement alone cannot serve as proof of purchase.

BOOKING AMENDMENTS

Amendments are considered as cancellations and new reservations. Cancellation fees are applicable for any last-minute amendments.

BOOKING CANCELLATION

Any cancellation request of a service must be sent to contact@you-moov.com through the Contact page, specifying the booking number, your name and the service date. Our teams will handle your request promptly.
The following cancellation fees are applicable to all our transfers and tours.
General Conditions:
- 3 days before the start of the service: 50% of the price of the service (Central European Time –Paris time)
- 1 day before the start of the service: 100% of the price of the service (Central European Time – Paris time)
The service provider reserves the right to cancel or amend certain tours without prior notice if the comfort or the security of the passengers requires it: in the event of force majeure, strike, demonstration, administrative decision or exceptional closure…

CLAIMS

Claims must be received by EUROPE AUTOCAR within 45 days of the tour date. Claims must be sent by post to the following address:
EUROPE AUTOCAR
Youmoov’
1, rue Saint Jacques
77700 Bailly Romainvilliers

RESPONSIBILITIES

Timetables, programs and durations of the tours are subject to changes, prices include all services mentioned in the description of each tour.
EUROPE AUTOCAR cannot be held responsible and cannot guarantee the return of forgotten personal belongings. As part of the Vigipirate plan, we do not accept any luggage on our tours.
It is the User’s responsibility to check that he/she is in possession of all documents required for the tour or transfer.
No refund will be made in the absence or loss of the required documents.
It is strictly forbidden to smoke on-board the coaches, minibuses or cars (law of 17 September 1977).

DATA PROTECTION

The information provided by the User on the Site is used to process and carry out bookings.
In accordance with Article 32 of the Data Protection Act of 6 January 1978 amended by Act no. 2004-801 of 6 August 2004, the Customer has the right, at any time, to access, modify, correct, delete their personal data and can oppose their processing. The Customer can exercise this right by simply sending a request on the site you-moov.com via the link “Contact”.
Other optional information requests or information regarding the User’s interests for potential offers, are aimed at getting to know the customer better and at improving the services offered.

COOKIES

When visiting our site, a persistent “cookie” (small text file) is transferred to your computer and stored on your hard disk. The cookie allows your authentication when you visit our site in order to improve your navigation and to customise your online experience (automatic recognition, storage of your favourite residences…).
We also gather technical information on your computer every time you open a webpage on our sites. This information consists of your IP address (internet protocol), operating system, browser type and address of the website with a link to our site (if applicable).
We gather this information to enhance your browsing experience on our site. We do not sell or pass on this information to third parties.
We use a software which analyses websites, provides us with a set of data and an activity tracking service of our customers on our website. Every time you visit our site, we use cookies to track and receive anonymous information about your browsing activities on our site. This software allows us to improve your browsing experience and the user-friendliness of our websites. We never use it to collect personal information about you and it is never connected to your user profile if you are registered on our website.
Most browsers accept cookies automatically but you can delete them or change your cookie settings to block them. As each browser is different, you should consult the “Help” menu of your browser to find out how to amend your preferences regarding cookies. The website should remain unchanged and its features accessible.

SECURITY

For your safety and to ensure better confidentiality, our website uses SSL 128-bit encryption.
During information transfer over the network, your card number and all the data input in the various forms is automatically encrypted.
The SSL encryption system (Secure Socket Layer) automatically encodes data before its transmission over the network.
Once data is received on our server, it is decrypted using a unique SSL key that allows your browser to connect to our website and to negotiate transparently a secure communication channel. Created by Netscape, SSL is the most widely used and one of the best system for securing transactions.

ASSISTANCE and INSURANCE

Insurance is not included in the prices offered on the site.
You-moov.com advises that you take out an insurance contract to cover for certain cancellation cases and an assistance contract to cover for certain specific risks such as repatriation costs in the event of accident or illness.

INTELLECTUAL PROPERTY

EUROPE AUTOCAR is the owner of the intellectual property rights for all elements making up the you-moov.com website.
It is therefore forbidden to reproduce, amend, transfer or exploit all or parts of the site without express and written consent of EUROPE AUTOCAR: partial reproduction is however tolerated for strictly private use.
It is prohibited to resell products or use the site for commercial purposes without the explicit written consent of EUROPE AUTOCAR.

GOVERNING LAW

The General Conditions are governed by French law. Any dispute regarding their interpretation and/or execution comes under the jurisdiction of the Tribunal de Meaux.

PHOTOS CREDIT AND COPYRIGHT

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